FAQ

Q: Do I have to be a member to use the Club?

A: No. Several services are available to the public, including our formal dining room, cafe, pro shop and The Sanctuary Spa. We also welcome guests at KidSpace (for ages 4 - 13) and the Children’s Center (ages 6 weeks - 4 years). Additional fees do apply and to properly accommodate our youngest visitors, advance reservations are necessary for the Children’s Center.

You must become a member to use all other areas of the Club.

Q: Can I bring guests to the Club?

A: Yes. All guests must be accompanied by a PAC member and must register at the Sports Desk each time they visit. Guest fees apply. Additional fees for childcare and other Club programs may apply. Each guest can visit PAC no more than 2 times per month.

Note: PAC requires all guests to complete a Guest Liability Waiver at the time of check-in. Club members are responsible for the conduct and appropriateness of attire of their guests. The Club reserves the right to limit the number of guests a member may bring in, and to adjust guest fees at any time without prior notice.

Q: Can my children come to the Club as guests?

Yes. All members with children ages 4 and under may bring them to the Club free of charge. Fees for childcare and other programs, however, may apply. Members with children ages 5 - 12 who are not included as part of a Couple or Family membership, will be charged the Club’s current guest fee. This fee also applies to children of guests or non-members.

Q: What discounts do members receive?

A: Members receive special pricing on all Club services, including personal training, private instruction and spa treatments. For current member specials, see the Club newsletter or visit specific departments on our Web site. Information can also be found at the Club's Activity Information Center.

Q: Does my membership include access to other clubs?

A: By upgrading to Club West, our premier-level membership, you'll have access to all 9 clubs in the Western Athletic Clubs family. PAC members also receive reciprocal guest privileges at over 8,500 clubs worldwide through IHRSA, the International Health, Racquet and Sportsclub Association. For more information, including a special reciprocity with PAC San Diego, visit Reciprocal Clubs.

Q: Is my initiation fee refundable?

A: New members have 20 days from their join date to receive a full refund on their initiation fee. After this 20-day period, initiation fees are not refundable.

Q: Is my membership transferable?

A: Club memberships are not transferable to another individual. However, you may transfer your Club membership to another Western Athletic Clubs facility. If you are interested in transferring your membership, please contact a membership representative.

Q: How do I cancel my membership?

A: In order to cancel your membership, the Club requires 30 days’ prior written notice. You must complete and sign a membership resignation form, surrender all membership cards and locker keys, and pay any outstanding account balance. Your resignation will not be effective until 1) the 30-day notice period expires and 2) the Club receives the signed and completed resignation form, all membership cards and required payments. After the effective date of your resignation, you will not be subject to any further dues.

You may pick up a membership resignation form in the Business Office. Once you've completed this form, please keep a copy for your records and give the original to us. You can drop it off at the Business Office, mail or fax it to us.

Q: Can I temporarily suspend my membership?

A: If you will be away from the Bay Area for three months or more, or are unable to use the Club because of prolonged illness or injury, you may apply for a Leave of Absence. You must complete a Leave of Absence Request form and accompany your request with your membership card and full payment of your account balance. Dues for members on approved Leave of Absence are reduced to one-third of the prevailing dues for the applicable membership classification.

You may pick up a Leave of Absence Request form in the Business Office. Once you've completed this form, please keep a copy for your records and give the original to us. You can drop it off at the Business Office, mail or fax it to us.

Q: When is my payment due?

A: Payment is due on or before the 15th day of every month to avoid late fees.

Q: Where can I send payments?

A: You may drop your payment in the Payment Drop Box located outside the Business Office. Or you may mail payments to the Club. Our address is 200 Redwood Shores Parkway, Redwood City, CA 94065. We recommend that you use the envelope accompanying your statement and write your membership number on your check.

Q: Can I pay my bill automatically each month?

A: Yes. Through electronic funds transfer (EFT) you may automatically deduct payments from your checking account. You will still receive a monthly statement itemizing your monthly charges. To sign up for EFT, call the Business Office at 650.593.5800. Or download the EFT form. Complete it and return your signed form to the Business Office.

Q: Can I pay my bill with a credit card?

A: No. The Club does not currently accept credit cards for monthly payment.

Q: What is the billing cycle for membership dues?

A: Statements are sent to members on a monthly basis and reflect the next month's dues and past month's payments and charges.

Q: Where can I use my cell phone at the Club?

A: You are welcome to use cell phones in the following areas provided the ringer is off: phone booths, lobby, downstairs hallways, stairways and pool deck. Cell phone use is prohibited in the locker rooms, studios and Sanctuary Day Spa. Silent usage (i.e., text, e-mail, etc.) is allowed in all other areas of the Club.

Please keep your own safety in mind. Using your cell phone while on the fitness equipment may constitute a safety hazard, and the Club is not responsible for any injury you may incur.

As always, we expect courtesy and common sense will prevail when it comes to enforcing these guidelines. We ask that you always be mindful of other members whenever you decide to use your phone.

Q: At what age can my child use the fitness center?

A: Children under 12 years of age must be accompanied by a PAC personal fitness trainer to use any area of the fitness center. Children ages 12 and 13 may use the fitness center while accompanied by a parent, and only after completing a safety training course. Children ages 14 and above may use the fitness center unaccompanied after completing the teen training course. Children ages 16 and older may use the fitness center without restrictions. To schedule a safety training course, please contact the Fitness Department.

Q: At what age can my child use the Club without supervision?

A: At age 14, children on a Family membership may use the Club without being accompanied by a parent or guardian. Parents, please make sure that your children are listed on your membership account before they come to the Club unattended.

Children under the age of 14 must be accompanied by a parent or guardian at all times throughout the Club. Access to specific areas of the Club may be limited. Please refer to your member handbook to familiarize yourself with the Club’s children’s policy.